"The step-up in service levels has been nothing short of amazing"
“Having lived in Hong Kong for the past 10 years we’ve had the need to use a variety of local estate agents to manage our investment properties - and our own expectations – this all stopped when Dot at Piper Property Management was recommended to us.
The step-up in service levels has been nothing short of amazing. Her eye for detail in managing the property, her follow up when dealing with trades people, and her ability to attract and keep the right tenant has been first class.
Communication lines are always kept open via email correspondence, and monthly accounts are always tabled on-time and with full transparency. There are never any ‘hidden surprises’ at end of month. It sounds simple, but the seamless flow of rental income into bank account is assured, something you come to rely on when residing in another country.
We wanted someone we could trust with the largest asset in our life, and we found it. Dot looks after both the tenants’ needs and the needs of the property, treating it as one of her own. The timing of tenant inspections are precise and nothing too big or small is excluded from the review - leaving both tenants and owners on the same page.
The personal touch is delivered without asking, something severely lacking from the other ‘bigger’ agents on the High Street. Her word is her business, when things need to get done, they get done. Living so far away we needed this kind of assurance that our property was being looked after – in all respects.
I have no hesitation whatsoever in recommending Dot & Piper Property Management as your property manager.”
"Now, our only disappointment is that we didn't use Dot from the beginning"
"Dot came highly recommended to us when we were looking for a new property manager. Being overseas, we needed someone who was proactive and experienced enough to make pragmatic decisions. Having always used large property management companies, we were initially concerned that using a sole proprietor would result in a compromise of a professional service.
Now, our only disappointment is that we didn't use Dot from the beginning. She has surpassed all expectations. Her extensive experience in managing properties and good contacts with tradespeople has ensured that any renovations on our properties, no matter how small or big are taken care of. She is always prompt and thorough in her responses.
We have come to really value her advice and would recommend her to any overseas landlord."
"I cannot recommend her highly enough"
"It was a most refreshing change to find a property manager who cares so deeply.
Dot Piper cares about her landlords, their properties and the job she does. Because she cares she is incredibly diligent and hard working. She has initiative and follows up on every detail and follows through - she gets the job done, whatever is required.
It was such a relief to have Dot manage my property as it meant I could finally leave things in someone else's capable hands. It is common in property management for the managers to wait until you complain, jump only if the squeaky wheel is really squeaking loudly. But Dot was there looking after my property as if it was her own.
I cannot recommend her highly enough."
"Without a doubt I recommend to others"
"Dot Piper single handedly saved my investment at a moment of financial insecurity. With an acute eye for detail, her guidance and precision throughout the entire property preparation is unrivalled.
My insurmountable fear of dealing with real estate agents and tenants was made redundant with Dot's approach of authentic advice and execution.
Dot’s intelligent navigation during the tenant selection process successfully set up my current tenant of the last 3 years and continuing. My property is inspected, maintained and organised with my knowledge and administrated without my know how.
Without a doubt I recommend to others if in search for someone with trusted expertise in the real estate field, Dot Piper is the agent for you."
"Dot’s knowledge and experience of great assistance"
"As first time investors we have found Dot’s knowledge and experience of great assistance. Her emphasis on ensuring our tenants are looked after I am sure will ensure longer term tenants who look after our property and in turn pay rents that are slightly ahead of the market."
"Always responded positively and regularly kept me informed"
"Dot Piper was extremely efficient in assisting me with the maintenance and repair work that was required on my property at 25 Peel Street Prahran, a Victorian cottage I had owned for some years.
Normal maintenance work had been difficult to carry out with the previous tenant, and after an eight year tenancy period, the property was found to be in need of a substantial overhaul. Following Dot’s inspection we came to the conclusion that a great deal needed to be done: flooring, painting, bathroom, heating, exterior timbers and paintwork etc.
Dot’s efforts in obtaining and receiving quotations were invaluable, as were her constructive comments aimed at improving the outcome for me. Living in Sydney made it difficult for me to coordinate the work. Having her on the spot to manage the contractors and to follow up and ensure they carried out the agreed jobs in an efficient and timely manner was immensely helpful.
My many phone calls to Dot while the work was being carried out often conflicted with her other busy activities, but she always responded positively and regularly kept me informed of the progress being made.
Overall I spent close to $20K on repairs and maintenance. Without Dot’s assistance in “project managing” the contractors I would not have received the value that I did from the money that was spent. Carrying out this work enabled me to obtain a new tenant (again with her assistance) at a significantly increased rent.
I would like to commend Dot for the way she managed the improvements that had to be made at 25 Peel Street Prahran, and for obtaining a new tenant so promptly after the repairs had been completed."
"We would not hesitate in recommending Dot"
"Our family had the invaluable support of Dot Piper during the purchase of our first home.
As first home buyers Dot was a great help to us in providing information and guidance through the entire process. Her knowledge and experience was a great asset.
As a buyer’s advocate Dot was able to negotiate a great price on our home and saved us thousands of dollars as a result. Home buying can be a stressful time and Dot was able to give good advice every step of the way.
We would not hesitate in recommending Dot to anyone looking for support with the purchase of a home."
"Just a word of thanks"
"Just a word of thanks for being a great property manager while we were renting. All issues we had with the property were sorted as fast as possible and with minimal inconvenience to us"